Upgrade Plan
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I would like to upgrade my plan to personal, however when I open the upgrade tab, it says ‘You are not authorized to view this page.’
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there @grojilnl, it looks like your site grojil.org is currently hosted with another web hosting provider, although your domain is registered with Automattic/WildWestDomains.
Unless you are planning on moving your website here to WordPress.com, the hosting provider where we are, you would not need to purchase an upgrade.
If you are wishing to move your site, it appears there is another WordPress.com username account associated with that site, grojil and you may need to be logged in with that account instead of this one.
Can you give us more details about what it is you wish to do so we can give a more accurate reply? Thanks.
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We were not aware that grojil.org takes to the same website as https://grojil.wordpress.com/.
Unfortunately, we do not have access to the other account you stated that is associated with the website.
The whole idea is, we would like to upgrade to a personal plan and change our current grojil.wordpress.com domain to grojil.ulic. However, the grojilnl account doesnt have the permission to do it, so if we could find a solution to give this account a permission that would solve the whole case. If it can be solved somehow, please let us know and we will provide the necessary documents.
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Hi,
I get how important it is to regain access to upgrade your site plan. Let’s figure out thisgrojil.org is not redirecting to https://grojil.wordpress.com/. This may be mentioned before because grojil.org is a self-hosted WordPress site.
If you are unable to access the WordPress.com account that owns grojil.wordpress.com to upgrade, you might need to fill out the Account Recovery Form to regain access: Account Recovery Form. Please provide as much information as possible and let us know how it goes.
By the way, I checked the grojil.ulic domain, and .ulic is not a top-level domain (TLD). You can check the TLDs you can register with us here: Domain pricing and available TLD.
Let me know if that helps. -
The grojil account posted here a year ago about the domain, but you say you don’t have access to that account although it seems that the domain is connected to grojil.wordpress.com.
From what you’ve said, it seems you have access to grojil.wordpress.com, but do not have sufficient permissions to upgrade that site. The only people who would be able to do so would be an Admin.
I’ve flagged your thread for staff input. Let’s wait for staff to look in on this topic and hear what they have to say.
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Aside/
@josefhtest the grojil.org site is operating through Cloudflare, but this is what I’m seeing looking at the source code.
<meta name="generator" content="WordPress.com">Not what I would expect on a self-hosted site.
Additionally, most of the links in the Action bar seen on the site are nulled. Trying to copy the shortlink gives me this.
I wonder what’s going on there?
/Aside
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Hi @justjennifer
Nice eye catching that generator tag!After checking the DNS records for
grojil.org, the site is not currently hosted on WordPress.com. It’s using Cloudflare nameservers and routes through Cloudflare IPs, and there aren’t any active records pointing to our servers. See here: https://wordpress.com/site-profiler/grojil.orgThe presence of the
<meta name="generator" content="WordPress.com">tag could be due to a few reasons:- The site may have previously been hosted on WordPress.com, and that tag remained in the page template after migrating.
- The theme or template currently in use might have been exported or copied from a WordPress.com site, including that tag.
- It might’ve been manually added or retained unintentionally in the site’s code.
So while the tag is present, the DNS and hosting details confirm the site isn’t hosted with WordPress.com anymore.
Thanks for checking on that. -
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