Upgrade plan – trying to upgrade from free to premium, does not respond

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  donnagre · Member · Dec 8, 2016 at 2:01 am

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  … I get a message that price is being calculated, main screen flashes, but does not complete adding to cart

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 8, 2016 at 3:02 am

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  When you click a link and nothing happens it can mean you have a connectivity or browser related issue.

  Make sure you are running an up to date browser version found at https://browsehappy.com Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and see the tips here https://en.support.wordpress.com/browser-issues/

  If you are not successful please provide this specific info:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Dec 8, 2016 at 3:12 pm

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  Good Morning –

  Thanks for the tag timethief :)

  donnagre – If you continue having trouble I can add the upgrades manually to your account. Do you mind running this connection test and sharing the results here.