Upgrade plan unable to do that

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  nishi1608 · Member · Mar 8, 2020 at 8:45 pm

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  I wan to take business plan how to do it

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  nishi1608 · Member · Mar 8, 2020 at 9:03 pm

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  Hi
  My account is deactivated , as by mistake I ask my bank to undo the WordPress transaction. Due to which , I unable to access my draft post in my account and unable to upgrade it. Will I get my domain back if I ask to upgrade it. Please help

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  staff-mckluskey · Staff · Mar 9, 2020 at 11:11 am

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  Hi there!

  Since there’s the chargeback on your account, you won’t be able to use your site or upgrade it. If it’s still possible to cancel the dispute, I’d advise you to do that. Otherwise, you’ll want to wait until the dispute is solved, which can take several weeks.
  Only once it’s closed we’d be able to restore your subscriptions.

  Let me know if you have any more questions regarding that.

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  nishi1608 · Member · Mar 9, 2020 at 11:58 am

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  Hey can u please write should I do in order to upgrade the account. Do I need to pay charge back price even if I want to upgrade to premium membership. And what about my existing domain please Help

  Thanks nishtha

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  fstat · Staff · Mar 9, 2020 at 2:22 pm

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  Hi there,

  You’ll need to pay the chargeback fee that has been added to your cart to unlock your site. Then you’ll also be able to upgrade to any other plan.

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  nishi1608 · Member · Mar 26, 2020 at 5:45 pm

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  Hi

  I just wanted to know if i pay chrageback amount will i get my old domain or i need to buy the new one. please help

  thanks
  nishtha

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  staff-doublebassd · Staff · Mar 26, 2020 at 5:56 pm

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  Hi there,

  Yes, we would be able to restore your old domain once the chargeback and paid.

  Thanks,