upgrade premium
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Hi. Finally last morning I decided to pay for the premium version. The money was charged into my account, but I still have only 3 gb of space and I can´t use videopress. Could you help me, please?
ThankyouThe blog I need help with is: (visible only to logged in users)
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Hi there! Thank you so much for your note. I made an adjustment to your account and your space upgrade, and VideoPress, should now be accessible via your site’s Dashboard. Please let me know if you have any additional questions. Thank you!
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Hello. Thankyou for your answer.
The space is ok now, but I´m still can´t upload videos. -
I’m so glad the space is working correctly now.
Could you tell me the exact problem you’re encountering with the video? Are you getting an error message? Are you using Chrome on your computer to attempt the upload?
Please confirm that you’re following the instructions listed here:
http://en.support.wordpress.com/videopress/Thanks so much!
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When I choose the archive of video to upload (mov or avi) the process stops. I´m trying with chrome and safari but i don´t have success.
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Is it possible that you try this upload while connected to different WiFi? It sounds as if the action is timing out, which can sometimes be a connectivity issue. Thanks very much!
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Thankyou.
The wifi is ok. I never have problems with that. When I choose the file, page starts to charge, but never ends. The progress bar doesn´t appear.
I tried with chorme, safari and firefox -
Thanks for trying in all those browsers. I also tried and had similar difficulty. I refreshed your VideoPress upgrade, and then was able to upload a .MOV file without any problem. You will see the test video in your Media Library. You can delete it, of course, I just wanted to show you that it is possible to upload video to your site now. Let me know how this works out for you. Many thanks.
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