upgrade problem

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  ayanayogalille · Member · Nov 13, 2014 at 9:01 pm

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  Hello,
  I purchased Zuki theme last week. I believe it was november 5th or 4th.
  But to this day there’s no sign of Zuki on any of my blogs.
  Could you confirm the purchase please.
  My name is Sonia Gaumont.
  My blogs are ayanayogalille, and artdevivreyoga.
  Could you please confirm if the purchase was made or not.

  I didn’t receive any purchase confirmation email from you after the transaction.
  Has my credit card been charged or not?
  It is usually what happens in times of purchase, so it’s a clue I think.
  Looking forward to hearing from you,

  Sonia Gaumont

  The blog I need help with is: (visible only to logged in users)

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  valentine · Member · Nov 20, 2014 at 10:07 am

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  Hi ayanayogalille,

  I’ve tagged this topic for a Staff follow-up! They’ll be able to check on your purchases for you. Please be patient while waiting.

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  jeremeylduvall · Member · Nov 20, 2014 at 6:11 pm

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  Hi @ayanayogalille,

  I’m not seeing any charge on your account. Can you check your credit card details and let me know if you see a charge from WordPress.com? It would appear as wpchrg.com.

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  ayanayogalille · Member · Nov 20, 2014 at 7:11 pm

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  Hi @jeremylduvall,

  Thanks a lot I will.

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  jeremeylduvall · Member · Nov 20, 2014 at 9:45 pm

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  Sounds great! I went ahead and sent a private email to your address so we can collect some additional information if you find a charge on your card!