Upgrade Purchased but not recieved

  • Unknown's avatar
    georgiaporgia · Member ·

    I bought the VideoPress upgrade, but the space in my account remained the same, and I still could not upload mp3 or video files.
    So I canceled the upgrade but would to buy some extra space. Don’t leave me hanging, Word Press!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thesacredpath · Member ·

    Since support has gone walkabout till the 16th (brainstorming), I’ll mark this thread so that when they wander through the forums they will see it and hopefully respond.

  • markel · Staff ·

    I bought the VideoPress upgrade, but the space in my account remained the same, and I still could not upload mp3 or video files.

    Hello,

    I see that you canceled the upgrade. The VideoPress upgrade does not include any additional space, nor does it permit you to upload mp3 files—it gives you the ability to upload video to WordPress.com. If you would like to have either of those, you’ll need to purchase a Space Upgrade, which you can also find in the Upgrades panel of your Dashboard.

    If you have any additional questions, please feel free to ask.

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