Upgrade Questions
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I need to speak with someone to get clarification on the expiration of my upgrades and domain.
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Specifically, what it is that you need to know, please?
listeningaloud.com is hosted by Automattic
WHOIS: Click Here
Update Date: 2015-02-26T15:15:50Z
Creation Date: 2012-01-09T18:55:36Z
Registrar Registration Expiration Date: 2016-01-09T18:55:36Z
IP Address: 192.0.78.25
Name Servers:
ns2.wordpress.com
ns3.wordpress.com
ns1.wordpress.com -
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your Dashboard → Store → My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Your Billing details are at Dashboard → Store → Billing History
https://en.support.wordpress.com/billing-history/The domain expiration support doc is here https://en.support.wordpress.com/domains/domain-expiration/
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if you have additional questions, to contact Staff know that all support docs are at http://support.wordpress.com
For example, you can type in live chat support and click search
https://en.support.wordpress.com/?s=live+chat+support
Note the results at that link please.Here for all the support options when you have technical support issues https://en.support.wordpress.com/help-support-options/
If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.com -
I’ve just paid this year’s upgrades and bundled the WP Premium package yet can’t insert media. How long does the system take to recognize I have paid for more space?
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I have read all of those documents. Thank you. I need to either speak with or chat with someone.
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My question is: My domain is due for renewal on January 9th. My upgrade to premium is due for renewal on january 13th. Do I need to pay for renewals on both? I though the premium upgrade included the domain name? I’d like an answer before tomorrow when the upgrade is due so that I will have time to cancel it if necessary.
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@eosresurfaces
Please do not disrespect other bloggers hijacking their threads and posting off topic into them. Use this link to create your own thread and be sure to include the blog URL when you do https://en.forums.wordpress.com/?new=1 -
I have read all of those documents. Thank you. I need to either speak with or chat with someone.
I explained how to contact Staff above at https://en.forums.wordpress.com/topic/upgrade-questions-12?replies=8#post-2530888
If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.
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When I click on your link, I’m not given an option to contact support privately. The only option I have is reading/posting questions in the public forum.
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@eosresurfaces
listeningaloud is not posting about inserting media and space upgrades. She is posting about premium upgrades and domain names. Please use this link to create your own thread https://en.forums.wordpress.com/?new=1 -
Hi @listeningaloud, actually your domain name shouldn’t expire before the plan. Typically our system will fix this for you, but I’ve fixed it on our end. You’ll just be renewing Premium once each year from here, and that will also extend your domain by a year. Thanks!
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Oh, and @listeningaloud, to chat with support during business hours, start here:
Search for your question. You’ll find a support link below the other answers. Cheers!
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