Upgrade refund

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  paneetsingh · Member · Apr 27, 2015 at 8:05 pm

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  Hi,

  One of my sites got auto-renewed on a business plan. I didn’t want to renew it, and there was no refund button as it is displayed in a lot of the tutorials, so I canceled the plan after a couple of days, and now I need to get my $349 back which was taken through Paypal. Searched support and forums but I wasn’t able to find any answers to my question. Please help!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 27, 2015 at 8:13 pm

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  One of my sites got auto-renewed on a business plan.

  Which one?

  Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I also tagged this thread for a Staff follow-up so you can let them know exactly what you want to do about the domain. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  paneetsingh · Member · Apr 27, 2015 at 8:29 pm

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  Hi,

  Thanks for your help. I should be eligible for a refund as it was not a domain renewal, but rather a plan renewal, and it was well within 30 days.

  The plan is canceled according to my dashboard, but I don’t see any applied or upcoming refunds in my billing history. My blog is http://www.rahaao.com

  Will my refund still be coming?

  Cheers.

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  pmciano · Member · Apr 28, 2015 at 7:29 pm

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  @paneetsingh

  I’d be happy to cancel rahaao.com, your WordPress.com Business Plan, and refund the associated charge.

  Before I proceed, there are a few points I need to cover.

  If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.

  If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information on using the domain elsewhere, please see:

  http://en.support.wordpress.com/domains/domain-management/

  Once you confirm how you’d like to proceed, I will get started processing your transaction.

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  paneetsingh · Member · Apr 28, 2015 at 9:45 pm

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  @pmciano

  Thank you. You can go ahead and cancel everything, and begin the refund transaction – I understand the consequences.

  Thank you!

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  pmciano · Member · Apr 29, 2015 at 1:16 pm

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  @paneetsingh

  I’ve canceled your domain, WordPress.com Business Plan, and refunded the associated charge. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding this transaction, let me know.