Upgrade refund.
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I spent $99 to upgrade my account to premium level and another $199 to upgrade to business level. You said you will give me full refund within 30days, but why you just refund me $199? What about the $99?
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
The refund period for Domain Registrations and Renewals is 48 hours and is clearly stated here. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note: It takes from 1 – 2 weeks for the refund to be received.
I typed modlook into the sidebar tags on this thread for a Staff followup. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Thank you for your reply. Yes I know that it will take 48 hours. But I got the email saying that you will refund me $199 which is the amount to upgrade from premium level to business level.If you only refund me $199, my account should be a premium account. However, it is a free account now. How can I request for the $99?
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The timeframe within which to apply for the refund is 48 hours.
The timeframe for receiving the funds back is what I stated above:Note: It takes from 1 – 2 weeks for the refund to be received.
Please simply wait for Staff to enter this thread and assist you with the billing adjustment.
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I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.
Please let me know if there is anything else I can do for you.
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