Upgrade renewal problem (urgent)

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  renmoregymnastics · Member · Jul 10, 2014 at 6:27 am

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  Our 10GB space upgrade, which is now due for renewal, was paid by a member who is no longer with us. I want to renew it but there is no option for me to do that in the my upgrades screen. Can you change the owner of that upgrade to me please?

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Jul 10, 2014 at 5:12 pm

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  Hi there! Are you able to purchase the 10GB space upgrade from the Store in your site’s Dashboard? Try this instead of renewing the upgrade. If you’re able to purchase it from another Administrator account, I can make certain that you have the correct expiration date (July 12, 2015).
  I hope this helps! Please let me know if I can assist further. Thanks!

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  renmoregymnastics · Member · Jul 10, 2014 at 9:22 pm

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  Logged in as a different administrator than the one who made the original purchase, the 10GB option does not appear in the upgrade shop. (Presumably because one was already purchased for the account).

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  renmoregymnastics · Member · Jul 10, 2014 at 9:24 pm

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  I purchased the 25GB upgrade now. Hopefully the 10GB will appear in the shop after it expires, then I will purchase that and cancel the 25GB.

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  thatrobyn · Member · Jul 10, 2014 at 10:35 pm

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  Hello there! I see that you were able to purchase 25GB. If you would like, I can refund the difference between the 10GB and the 25GB upgrade, and drop your space upgrade to 10GB. I don’t want to make any changes to your upgrades without your permission. Please let me know if this is all right. Thanks much.

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  renmoregymnastics · Member · Jul 11, 2014 at 3:56 am

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  Thanks that would be perfect. You really are a Happiness Engineer. I didn’t believe there could be such a thing, but seems it is true. Cheers!

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  thatrobyn · Member · Jul 11, 2014 at 4:28 pm

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  My pleasure!

  I refunded you €24. This is the difference between the 40€ 25GB upgrade and the 16€ 10GB upgrade.

  I have also adjusted your space upgrade allotment to 10GB as you requested.

  Thanks for your patience. I’m glad we’ve gotten you all set up as you need. When it’s time to renew, if you choose to do so, the upgrade is now connected to your WordPress.com account. That should make everything easier!

  And thank you for the kind words. You made my day :)