Upgrade sale question?

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  soniadhillonmarty · Member · Jan 31, 2013 at 11:01 pm

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  I am sorry to say that I have spent over two days trying to reach this mysterious chat help desk.

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  kathrynwp · Staff · Feb 1, 2013 at 6:41 pm

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  Hi Sonia, I’m sorry you’re having trouble getting to the live chat option.

  If you log into your WordPress.com dashboard, you should see a live-chat prompt at the bottom right, here:

  https://dhillonmarty.wordpress.com/wp-admin/

  Screenshot: http://cl.ly/image/3m3I1p433I2V

  If you click that you’ll be able to type in a question and get live help.

  Please let me know if you still have any trouble seeing it.

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  soniadhillonmarty · Member · Feb 4, 2013 at 10:56 pm

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  I will like to cancel my business bundle as where I am your chat help is open from 11pm to 6am. This does not work for my needs. How can I cancel my subscription?

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  kathrynwp · Staff · Feb 5, 2013 at 2:46 pm

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  Hi Sonia, I’m sorry the current live-chat hours don’t work for you.

  You can cancel your Business Bundle under Store > My Upgrades. It looks like you’ve already taken care of that, so just let us know if we can be of further help.