Upgrade to personal plan

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  saraswatitutorialhome · Member · Oct 26, 2017 at 2:42 am

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  Every time I try to purchase a plan, my card gets declined. I tried to 3 more debit cards, but every time they decline it. Is there any way to solve this issue?

  The blog I need help with is: (visible only to logged in users)

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  willowfyre · Member · Oct 26, 2017 at 2:55 am

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  Hi saraswatitutorialhome!

  My suggestion would be to contact your card company to see if there are any issues with this account. It is important to note that each of the plans is billed on an annual, not monthly, basis.

  I have also tagged this thread with modlook so one of the staff members can assist!

  Thank you!
  Tonya

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  neverbabylon · Member · Oct 26, 2017 at 2:57 am

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  Hi there,

  What is the exact error message that you are getting after your try to pay?

  Is your card based internationally? This can happen sometimes when foreign banks block the card from being used here.

  A staff member will take a look at your account as soon as they can!

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  gemmacevans · Member · Oct 26, 2017 at 9:42 am

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  Hi saraswatitutorialhome,

  Every time I try to purchase a plan, my card gets declined.

  I’ve checked your account and the payment isn’t being blocked from our side. The error we are seeing suggests it is being blocked by your card provider. I recommend speaking to your card provider to find out whether they are blocking purchases to WordPress.com for any reason.

  For international purchases, you’ll also need to check your card supports international payments.

  Let me know how you get on.

  Thanks for your help @willowfyre and @neverbabylon!