Upgrade to Premium and unable to access site

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  jakrhall · Member · Jul 23, 2014 at 5:06 pm

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  Hi. My website and blog is http://www.buildingkira .com and is hosted by 123 Reg; the platform is WordPress. I have been unable to access the dashboard for some time. We had a “fatal error” during an update and have been unable to resolve matters despite many hours on members forums. I have today upgraded to a premium account but I am still unable to access the dashboard. Your help and advice would be much appreciated.
  Adrian Hall (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Jul 23, 2014 at 6:17 pm

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  Hello there,

  I do see that you have a WordPress.com site called buildingkira.wordpress.com/ . This site has the Premium upgrade. You can log into it at http://buildingkira.wordpress.com/wp-admin

  Your domain http://www.buildingkira.com is not connected to your WordPress.com site. You have mapped it to an outside server where you are managing a self-hosted WordPress site. If the site you need assistance with is this self-hosted site, the support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  If you need professional help for your self-hosted WordPress site, please check out:

  http://jobs.wordpress.net/

  You may also wish to contact your host’s support team for more assistance.

  I see that you purchased your Premium upgrade on 7/23/2014. If you intend to use it here at WordPress.com, wonderful. However, if you were hoping to use it at http://www.buildingkira.com, upgrades here at WordPress.com cannot be used on self-hosted sites. I am happy to cancel the upgrade and refund you, if that’s what you decide.

  Looking forward to hearing from you. Thanks very much.

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  jakrhall · Member · Jul 23, 2014 at 7:14 pm

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  I would very much like to keep the buildingkira.com domain name so, with regret, could you please cancel the upgrade and refund my subscription.
  Regards
  Adrian Hall

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  thatrobyn · Member · Jul 23, 2014 at 7:32 pm

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  Adrian, Of course! Not a problem at all. I’ve canceled the Premium upgrade for you and refunded your purchase price. Good luck with your self-hosted site! All the best to you.