Upgrade to premium doesn't work

  • Unknown's avatar

    Jeremey,

    Could it be you were trying to chat with me ?

  • Unknown's avatar

    The link below is telling me I will lose my own domain frituurtmeulentje.be if I don’t upgrade to a premium account.

    That message is letting you know that if you cancel the Premium trial, you will lose the domain name, frituurtmeulentje.be. All your content will still be available at http://frituurtmeulentje.wordpress.com/. If you’d like to keep your domain you can purchase it separately from the full premium package. If you want to do that, let me know.

    As for other changes, you would lose any font or color changes you made to your site using the customizer, but all of your widgets and content will remain.

    Could it be you were trying to chat with me ?

    It wasn’t Jeremey specifically, but any time you see that popup, you can chat directly with WordPress.com staff.

  • Unknown's avatar

    Hello Maureen,

    I would like to use the theme ‘Confit’ and I saw it’s free, not in the premium package.

    And I also would like to keep the domain frituurtmeulentje.be

    If I can purchase only the domain, with the Confit theme, please make it happen.

    Thank you.

  • Unknown's avatar

    Maureen,

    I mean I will install the confit theme myself ofcourse, maybe that was not clear :-)

    If I can purchase my domain without the premium package, can you activate this.

    Thanks

  • Unknown's avatar

    I’ve removed your premium trial and left your domain mapping in place. You can renew it here.

    https://wordpress.com/my-upgrades/

    Note: you have a domain mapping subscription with us, but your domain is registered elsewhere. In order for it to keep working, you’ll need to keep the registration, as well as the mapping subscription current.

    I see you’ve already activated Confit so I’m assuming you are all set there.

  • Unknown's avatar

    I will make sure the registration and mapping will keep working.

    Thank you all.
    You were all very helpful.

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