Upgraded to Premium – How do I email a Happiness Engineer?
-
I can’t seem to find how I can email a Happiness Engineer for support. I already bought a domain name through WordPress, and then I decided I needed the CSS upgrade so I bought the Premium plan. Is there a way to bring my domain name under that plan without having to map it and pay additional to what I would already be paying WordPress? Because otherwise every year I would be paying the $99 Premium plan + the domain name + mapping, which doesn’t make much sense since the $99 plan is supposed to include the domain name purchase. Since I purchased the domain name with WordPress and not some third party, can something be done about this?
Please let me know if you have any questions about anything I’ve said, since I know my explanation might be confusing. The site I am currently asking about is set to private for the time being until I figure this out.
The blog I need help with is: (visible only to logged in users)
-
When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.
How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
Hi there,
When you bought Premium, your existing domain was automatically bundled with your Premium Plan, and as your domain was due to expire in October it was also renewed for another year to ensure it won’t expire before your Premium Plan does. When your plan for cuttingedgecreativity.wordpress.com renews next year it will renew both the plan and the domain, so you don’t need to do anything else.
- The topic ‘Upgraded to Premium – How do I email a Happiness Engineer?’ is closed to new replies.
WordPress.com Forums 