Upgraded to Pro Plan, lost all admin rights

  • Unknown's avatar
    wjquinnauthor · Member ·

    Hey folks,

    Website: TheQR.co.uk
    .com member: yes
    pro plan: yes

    I am the sole admin, and there are only 2 logins to the site in total. I’ve checked the older login: Unrealskies, but it too has no admin rights.

    I raised this through support, but haven’t heard anything back in a good while.

    Basically I’ve only just upgraded to Pro, and very shortly after lost admin permissions in the dashboard. My credentials still log in fine through the wp-admin page, but if I try to look at users, or plugins etc, I get a “you don’t have permission” message or similar.

    It’s also disconnected my social media accounts, and of course I can’t reconnect them without admin rights.

    I’m pursuing this through forums, as well as the ticket forwarded by a happiness engineer as we’re at a critical time in the year for my operations, and a swift fix is very necessary.

    I will also add that when I try to move to “Users” or similar, the dashboard changes, removing most options from the left toolbar, and leaving a flashing “loading my sites” icon in the top left.

    Basically, help? Thanks :)

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    wjquinnauthor · Member ·

    I know this may be a tricky fix, but might someone acknowledge it’s being looked into? Thanks and such :)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your account, and you’re still the administrator and owner of the site. The only other user on the account is also an admin. I am wondering if there is some sort of plugin conflict that is causing this issue for you.

    I see that you have a Pro plan and therefore you have access to our live chat support. Have you tried to reach them? If not, please start a chat session from the link below and we’ll help you resolve the issue you’re having in real time.

    https://wordpress.com/help/contact

    Thanks!

  • Unknown's avatar
    wjquinnauthor · Member ·

    I was finally able to live chat about 45 minutes ago and things are now fine. Apparently something very, very unusual had gone wrong with my Jetpack!

    Thanks very much for checking in.

  • Unknown's avatar
    wjquinnauthor · Member ·

    And that’s my issue resolved! :)

  • staff-doublebassd · Staff ·

    Glad to hear that everything is back in working order. :)

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