Upgraded to the wrong account
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Hi there,
I recently bought the upgrade bundle so that I could update my blog and unfortunately I upgraded to the wrong user account. I need to apply it to the right one.
Can you please switch it for me? Otherwise, it’s a wasted $300
Please let me know. I need it to be applied to Soniac08
Thanks!
Sonia
The blog I need help with is: (visible only to logged in users)
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How recently? You may be able to get a refund in the dashboard->store area and then purchase again. If that option does not appear then you will need to wait for staff assistance
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
See: http://en.support.wordpress.com/upgrades/#refunds
http://en.support.wordpress.com/bundles/#canceling-a-bundleNote: It takes from 1 – 2 weeks for the refund to be received.
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You should also be able to transfer the upgrade to another blog at
Dashboard >> Store >> My Upgrades – should be a transfer option
This has also been flagged for the staff to help – but for the staff to help they will need explained in small clear words exactly what is being transferred from which account to which account – and to help them – having the request made by each account affected while logged in here will help to prevent confusion
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