upgraded wrong site

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  smallnads · Member · Jun 1, 2023 at 10:17 pm

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  I paid for a business plan but it created a new wordpress site instead of upgrading my existing site. How do I transfer the business plan to my existing wordpress site and delete the new site it created?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jun 2, 2023 at 1:56 am

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  Hi there,
  
  I’d be happy to assist you with this. The custom domain qhhtaustralia.com.au matches the name of the WordPress.com site you created, qhhtaustraliacomau.wordpress.com. So, I wanted to confirm that this is not the site you want connected to your domain?
  
  If not, please confirm the URL of the site you want connected to qhhtaustralia.com.au, and we’ll make that switch for you.
  
  Thanks!

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  smallnads · Member · Jun 2, 2023 at 7:07 am

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  Hi there. I had previously created this site https://smallnads.wordpress.com/ on WordPress using a free plan. I paid for a Business plan with the intention of attaching/connecting it to my URL qhhtaustralia.com.au. Somewhere in the process I had accidentally created a new WordPress site qhhtaustraliacomau.wordpress.com So I need that new one deleted and the Business plan transferred to https://smallnads.wordpress.com/ After that is done I can then transfer my custom URL. Thank you so much for your help. Nadia

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  fstat · Staff · Jun 2, 2023 at 7:22 am

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  Hi there,

  I’m pleased to let you know that your Business plan has been successfully moved from qhhtaustraliacomau.wordpress.com to smallnads.wordpress.com.

  In addition, I’ve also taken care of transferring the domain connection for qhhtaustralia.com.au to smallnads.wordpress.com. To complete the connection, don’t forget to change the domain’s name servers on your registrar’s end. Here are the step-by-step instructions on how to do that: https://wordpress.com/support/domains/connect-existing-domain/#step-2-change-your-domains-name-servers

  I encourage you to check your site and ensure everything is as you expect. If you encounter any issues or if you need assistance with anything else, please don’t hesitate to get back to us. We’re here to help.

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  smallnads · Member · Jun 2, 2023 at 7:27 am

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  Thank you so much!