Upgrades
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I upgraded to the personal package for $4/month, then I decided to do the next step up and was given a significant discount on that. I ultimately changed my mind and cancelled both, but only saw a refund of $51 when it looked like I was charged twice – once for $48 and once for $51. Can anyone help with this?
The blog I need help with is: (visible only to logged in users)
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Canceling domains
It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.Please provide the following first:
The URL of the domain in question.
The username account that registered the site in question and purchased any upgrades for it.
Whether or not you wish to use the domain on another site.
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Hi katiehusby,
but only saw a refund of $51 when it looked like I was charged twice – once for $48 and once for $51.
The $51 charge is the difference between the Personal and Premium plans. You paid this amount when you upgraded from the Personal plan.
I’ve refunded the remaining $48 and there is a copy of the refund receipt in your Billing History:
https://wordpress.com/me/purchases/billing
Refunds usually take 7-14 business days appear on your statement, so you can expect to receive the money around that time.
Come back to me if you need any further help.
Thanks!
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