Upgrading back to Explorer Plan after canceling Creator Plan

  • Unknown's avatar
    fourleafcreativeco · Member ·

    Hey. I recently tried the Creator plan, but soon realized it was not quite what I need just yet, so I tried to convert back to my original Explorer Plan. I was only given the options to either cancel the plan and keep my domain or cancel and lose my domain. I opted to keep my domain, but now when I try to upgrade from Free to Explore, I continue to get the following message, ‘Sorry, that plan is not compatible with this site.’

    I have done a complete site reset, but I’m starting to think there maybe something lingering on the back-end that’s preventing me from upgrading.

    Any help is greatly appreciated.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-sjclaen · Staff ·

    Hi there! We will go ahead and follow up with you via email to assist with this further.

  • The topic ‘Upgrading back to Explorer Plan after canceling Creator Plan’ is closed to new replies.