upgrading from free plan on wordpress.com

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  testsitefornetted · Member · Sep 4, 2017 at 9:23 pm

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  Hi, I received an email from WordPress ((email visible only to moderators and staff)) saying I could upgrade my free plan to a personal one for $3/mo but when I go to do so, it says $4/mo. When I reply to the email, it bounces. Help?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 4, 2017 at 10:09 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Sep 4, 2017 at 11:13 pm

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  Hi @testsitefornetted, can you tell me the date on your email? It sounds like it may have been an older offer.

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  testsitefornetted · Member · Sep 5, 2017 at 6:56 am

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  Hi, the email was dated 7/13/17 and it had no expiration date or mention of time constraints. Now that I look at it, however, I realize it is for a specific site that is not the one I want to upgrade. (I thought it was for anyone in my account…it’s confusing because my registered name is the same as my first site, the one the email was addressing.) Anyway, sorry for bothering you.

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  supernovia · Staff · Sep 5, 2017 at 5:18 pm

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  No worries. We did have a pricing change mid-August, so that’s likely the issue.

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  baskervillefan · Member · Sep 7, 2017 at 6:12 pm

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  @supernovia: so $4 is now definitively the new price for the personal plan?

  When I checked in early August it was already $4, but a few days later $3 again, now $4 again. :-)

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  baskervillefan · Member · Sep 7, 2017 at 6:46 pm

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  another question: for another page I bought a personal plan for eur 2.99 per month.

  To upgrade to a premium plan, it will now cost me eur 6.93 instead of eur 8.25.

  Why is not just eur 5.26 (8.25 – 2.99)? Is this a mistake or does it really cost me more to upgrade (2.99 + 6.93 = 9.92) than to buy premium straight away?

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  supernovia · Staff · Sep 8, 2017 at 2:05 pm

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  @baskervillefan it’s definitely the price now. You likely saw it during A/B testing but it is $4 now.

  Let me know that other page and I’ll check to see what’s wrong.