Upgrading plan

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  freeupsciaspdf · Member · Sep 3, 2022 at 6:47 pm

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  I am not able to purchase the plan & got thisPlease contact us error

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Sep 4, 2022 at 5:53 am

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  Sorry to hear it! Our forums staff isn’t able to resolve this, but if you haven’t already done this once, please reach out directly to our Payments team for assistance.

  Just use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Click that and enter your request so it will reach the right eyes, with the right info. Thank you!

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  freeupsciaspdf · Member · Sep 4, 2022 at 9:08 am

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  I didn’t found the tab which you said.
  I tried to upgrade my plan but payment failed 2-3 times because my card was not active for international transactions. I changed the settings in my bank account but there after the payment was disabled from WordPress.
  Please re-enable the purchase in my tab because i want to upgrade my site.

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  staff-totoro · Staff · Sep 4, 2022 at 5:29 pm

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  Hi there,

  Apologies but we are not able to help with transaction issues as this is the forum for free sites without upgrades. However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

  Please note that because this is the weekend you may not hear back from them until Monday at the earliest.

  Thanks for your patience!