Upgrading to business
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Hi!
I had fraud on my account which resulted in a dispute for the premium plan. It was already credited refund in my account. Before that, I paid the difference to upgrade to the business plan. It refunded that also. Now I am trying to pay the $20 fee for the charge back, plus for the business plan and it is not letting me even pay the $20 saying it is unavailable for a jetpack site. I am using a new/different payment method than the account that previously had the fraud on it. I need this site up and running and to pay the business plan plus the fee as soon as possible. Please advise. -
When clicking the URL linkedto your username I get this error message:
Error: the domain you requested can not be served at this time. An error report has already been sent to the technical team. Please try again in ten minutes.
When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
Are you getting the error when you try to add the Business Plan, or when you pay the chargeback fee?
Please go directly to this link and only pay the Chargeback fee:
https://wordpress.com/checkout/wellingtoninsidertours.com
Once you’ve done that, go to Plans and add Business again. If it doesn’t work, let me know and I can send you a manual payment link instead.
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Thank you for the information. Unfortunately, it did not work. Please provide the manual link.
Thanks – L
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Okay, I’ve sent you a payment link. We’ll need to manually add the upgrades back so the site won’t start working the moment you pay, but I’ll receive a notification and will try to get things up and running as soon as possible.
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Hi there,
We’ve just received your payment, thank you. I’ve restored all upgrades to your site and removed the chargeback lock. Your site is showing at your domain again and you should be able to use it exactly as before.
You’ll now also be able to access live chat support again via the support contact form:
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