Upgrading to Premium

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  eissakhoury · Member · Jul 18, 2015 at 12:16 pm

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  i tried to purchase a premium account but kept getting a message that ‘This transaction cannot be processed’ and nothing else. My card is valid as I just made another purchase online, so what do i do now?

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Jul 20, 2015 at 3:06 pm

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  Hi there,

  Can you please contact your credit card company to see if they are blocking transactions from WordPress.com? That can happen even if your card is working for other purchases.

  Please let me know if I can do anything more to help with that. :)

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  eissakhoury · Member · Jul 21, 2015 at 12:50 pm

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  I’ve contacted my credit card company and there are no issues on their side. They confirmed that they do not/have not blocked WordPress.com and said that the issue is from the vendor side…that would be you. :)

  If we continue this conversation, I’d rather it was private in case I need to share any details with you. Please use my email for further communication: (email visible only to moderators and staff)

  Thank you

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  rachelmcr · Member · Jul 21, 2015 at 2:10 pm

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  Hi there,

  I’m sending you an email so we can continue to discuss this issue. Please let me know if you don’t receive that email from me.

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  diycraftyscraps · Member · Jul 29, 2015 at 12:21 am

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  I have the same issue..how can I proceed ? thanks

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  rachelmcr · Member · Jul 29, 2015 at 10:36 am

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  Hi diycraftyscraps,

  Can you please contact your credit card company to see if they are blocking (or previously blocked) transactions from WordPress.com? That’s the first step to resolving the issue, in case it’s related to action your credit card company is taking.

  If they aren’t blocking anything on their end, please let me know.