Upload crash

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  nmdca · Member · Mar 25, 2014 at 7:32 pm

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  I can’t upload media. When I click select files all I get is busy and get no further. It has always worked in the past, this is new.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 25, 2014 at 7:53 pm

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  Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what you experience including what any error reports you receive state.

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  nmdca · Member · Mar 25, 2014 at 10:59 pm

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  Hi thanks for the suggestions. Have worked through them without success. However, I have discovered it is a problem with my desktop computer setup as I can upload fine with my laptop. It is a windows 7 desktop computer. I am using Chrome (latest version) but the problem exists on other browsers IE and Firefox. I have found I also cannot download pdfs, again same effect, busy symbol then (not responding) from the programme.

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  timethief · Member · Mar 29, 2014 at 9:09 pm

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  I’m sorry I have been unable to sort this with you. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  nmdca · Member · Mar 29, 2014 at 10:59 pm

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  Uploading now appears to be working again on my main computer. I haven’t changed anything since previous communication so not sure why. Thanks for your input, sorry I can’t add to your knowledge base.

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  timethief · Member · Mar 30, 2014 at 6:45 pm

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  Hooray! Best wishes with your site.