upload error

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  onejerome · Member · May 8, 2018 at 4:18 pm

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  Hi there, I am consistantly getting this message whilst trying to upload a Feature Photo. ‘AN error occurred whilst trying to upload your image.’ Is there an issue and if not how can I resolve this? The image doesn’t have a huge resolution.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 10, 2018 at 2:27 am

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  Hi there,

  You are using the Blask theme https://wordpress.com/theme/blask
  Featured Images for posts should be at least 880 wide.

  What is the size of the image in question?

  What is the image format?
  .jpg
  .jpeg
  .png
  .gif

  Accepted File Types

  Did you use this guide?
  https://en.support.wordpress.com/add-media/

  Have you checked out this support doc for troubleshooting images?

  Troubleshooting Image Uploads

  If you are not successful please provide more information about the image and post this specific info here:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · May 10, 2018 at 10:42 am

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  @onejerome for what it’s worth, typically this error is due to a temporary internet connection issue, and will just start working again on its own. If it isn’t, let us know what type of image / what size / etc. and we’ll go from there.