Upload image

  • Unknown's avatar
    itsybitofme · Member ·

    I’m trying to upload an image into my library and then insert it onto my blog. However, after many attempts in various ways, not a single in,age is completly uploading. It even reaches 100% but doesn’t ‘complete’ the upload. HELP!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    cynthiatonline · Member ·

    If you are having problems uploading images then the most likely causes are:

    • The file size of the image is too large.
    • Your connection is slow.
    • There is a problem between your computer and the WordPress.com server. (You do not have a direct line here. Your connection will go through any number of hubs before it gets here and one problem along that line could cause a problem.)
    • Your storage space is full. You are provided 3GB of free space with your free WordPress.com account, but once full, additional media cannot be added. You can purchase the Space Upgrade in order to gain more space for your site.
    • If your image files are large, you may want to optimize the images before you try uploading them.

    To make sure you have a good connection to the server, you can try clearing some of your temporary internet files. See the Browser Issues help page to learn how.

  • Unknown's avatar
    itsybitofme · Member ·

    I doubt the image sizes are too large as they range from 1.3 to 2.5 mb, and I definitely have enough storage as I have only used 1% of the 3GB.
    I have tried using more than one internet connection and still have been unable to upload images despite the change in connection. I have also cleared the cache and cookies on my browser, and attempted the upload on a completely different browser. Thank you for trying to help I’m still no closer to a solution.

  • Unknown's avatar
    timethief · Member ·

    Refer to: Images https://en.support.wordpress.com/images/
    And this one too: Add Media
    https://en.support.wordpress.com/add-media/

    Please provide this specific info:
    (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

    Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    itsybitofme · Member ·

    I’m using a laptop to connect to the internet, through Windows. My primary browser is Chrome, however I’ve also attempted through Microsoft Edge.

  • Unknown's avatar
    timethief · Member ·

    I typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • kokkieh · Staff ·

    Hi there,

    Thanks for confirming about using different connections. Can you try resetting your regular connection by unplugging your modem/router for a few seconds so it can reboot?

    Where are you trying to upload the image? The Add Media button in the post editor, or directly to the media library in WP-Admin?

    I doubt the image sizes are too large as they range from 1.3 to 2.5 mb,

    Those images are way too big, not in terms of uploading, but in terms of being optimised for the web. They should upload successfully, but you’re wasting a ton of space in your media library by using images that big, and your site will take ages to load if you use images at that size.

    A 2MB image is typically 3000 – 4000 pixels wide. Meanwhile, your theme cannot display images any bigger than 980 pixels wide, and most computer screens won’t show an image at more than 1500 pixels wide. That brings you down to a file size of under 300kb. That’s almost a 16th of the file size of the original image.

    Resize your images to the size at which they’ll display on your site, and your free media storage will last years longer, images will upload more easily, and your site will load faster.

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