Upload Issue

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  brandond23ee7783a · Member · Dec 19, 2020 at 3:04 pm

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  Hi, when trying to upload imagein attributes nothing happens

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  ctdalba · Staff · Dec 19, 2020 at 3:33 pm

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  Hello there!

  Can you kindly help us with the URL of your website?

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  brandond23ee7783a · Member · Dec 19, 2020 at 3:35 pm

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  http://www.randysgarments.com

  To be more specific, when I am in the attributes section and click upload image it will not take me to that step once clicked. I’ve tried on chrome and safari

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  ctdalba · Staff · Dec 19, 2020 at 3:51 pm

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  I believe your site was created using the WordPress open-source software (WordPress.org) instead of WordPress.com. They are two separate entities, and because of that, WordPress.com staff can’t access files or data belonging to WordPress.org. Staff in this support forum can only assist you if your website is hosted by WordPress.com.

  If you want to read more about the difference between the two of them: https://wordpress.com/support/com-vs-org/

  WordPress.org sites has their own support forum https://wordpress.org/support/forums/ which they can help you with your problem. Also you can find helpful information in their references https://wordpress.org/support/

  Hope this helps!