Upload large photo with WooCommerce Plugin

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  emilioparme · Member · Apr 16, 2014 at 1:52 am

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  When I try to upload an image of 3MB the progress bar shows 100% completed, than begins the “Processing…” and never ends.
  After wait 10 minutes aprox I open the library and the image appears but the thumbnails is not available. In the upload page the maximum size permitted is 50MB. The same happen when I try to use on a post’s thumbnail.

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Apr 18, 2014 at 5:48 pm

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  Hi Emilio,

  I’m sorry to hear that. So the image is in your Media > Library page? Can you show me which one it is. The last image I see was uploaded was on April 4th.

  As for the WooCommerce Plugin – can you elaborate on that? I’m not sure what you mean.

  Thanks!

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  emilioparme · Member · Apr 20, 2014 at 8:14 pm

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  Hi gracejiyoung, thanks a lot for your replay and sorry for my english.

  Actually this is not a picture of my library at wordpress.com, but to a business page I’m working with wordpress.
  These are the settings I’m using:
  WordPress 3.8.3 (Brazil Portuguese)
  Maximize Theme 1.0.0
  WooCommerce 2.0.20

  Investigating a bit more I believe the problem is with the woocommerce plugin during the resizing process of the images and the crop functions.
  I’have uploaded the same image on another wordpress page with the same theme and had no problems (these without woocommerce plugin).

  I guess the crop images process happening just after upload the images when the screen is frozen with the message processing.

  This is the frozen message: http://emilioparme.files.wordpress.com/2014/04/captura-de-tela-2014-04-20-c3a0s-13-11-52.png

  So I also imagine that the library does not appear the thumbnail of the picture, and open the details of it, does not appear in your details the size photo.

  Image without thumbnail: http://emilioparme.files.wordpress.com/2014/04/captura-de-tela-2014-04-20-c3a0s-13-13-10.png

  Image WITH size detail: http://emilioparme.wordpress.com/wp-admin/post.php?post=1062&action=edit
  Image WITHOU size detail: http://emilioparme.files.wordpress.com/2014/04/captura-de-tela-2014-04-20-c3a0s-13-16-11.png

  I know the woocommerce plugin had a problem with blurry images whose correction was indicated by the development group.

  http://valeriehudgins.com/how-to-fix-blurry-images-woocommerce/

  But I haven’t found references to the problem I’m having.
  I will continue researching.

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  gracejiyoung · Member · Apr 21, 2014 at 5:24 pm

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  Hi Emilio,

  Please note that you’ve reached support for the free sites hosted at WordPress.com. Your site is self-hosted using the free WordPress software available here:

  http://wordpress.org.

  Because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  If you believe it is a problem with the WooCommerce plugin, it might be best to contact the developers of the plugin.

  I’m so sorry I couldn’t be of more help!