Upload New Media – Select Files button DOES NOT WORK
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Hello
Select Files button DOES NOT WORK under Upload New Media. I press it and nothing happens. Once I try to upload media by dragging the media to the Dashboard screen under Upload New Media AGAIN nothing happens. What is the problem and how can I fix it, please? I use IE9 version.
Thanks in advance for some support (since Monday I received none:-(
The blog I need help with is: (visible only to logged in users)
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I’m glad it’s not just me, mine won’t work either. If i find a solution I will let you know. Could you do the same if you get any help?
Thanks -
Please read https://en.forums.wordpress.com/topic/image-upload-issues-1?replies=1 first and post into https://en.forums.wordpress.com/topic/uploading-images-through-add-media-button-no-longer-working?replies=11
In order for Staff to help you they need to know your specific computing environment details. Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including what any error reports you receive state. -
Very sorry but I only started a new thread because the previous one hadn’t had a reply!!! If IE9 is a problem why has it been working perfectly until today.
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It may or may not directly be the problem, but I do want to point out that IE 9 is 3 years old. IE is currently on version 11, so we may not be able to help with this.
First, please make sure that your browser is up to date by visiting http://whatbrowser.org/
If it is not, please try updating your browser or switching to a different browser.
If it is, please do these four things:
1. Try clearing your browser’s cache and cookies: http://en.support.wordpress.com/browser-issues/
2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/
3. Try with all browser extensions or add-ons temporarily disabled.
4. Try enabling HTTPS: http://en.support.wordpress.com/https/
Please let us know how each step goes for you.
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