Upload to gallery trouble

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  glibgleb · Member · Jul 26, 2014 at 12:31 am

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  Upload pictures to gallery not working, when I click upload pictures, nothing happens.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jul 26, 2014 at 3:14 pm

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  Hi there. Can you please tell us what browser and version you’re using? https://www.whatismybrowser.com/

  There was an issue with galleries caused by the newest Firefox update (version 31), but that is supposed to be fixed now. If you’re using Firefox, try clearing your browser cache and cookies and see if that helps (you can try that in any case no matter which browser you’re using), and also check if you’re able to add images to a gallery if using a different browser: http://en.support.wordpress.com/browser-issues/

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  glibgleb · Member · Jul 27, 2014 at 7:31 pm

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  I am using the latest version of chrome, and I have tried clearing cookies and cache.

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  kokkieh · Staff · Jul 28, 2014 at 8:30 am

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  I’ve tagged this for staff to follow up. Please subscribe to the thread so you’re notified when they respond and be patient while waiting.

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  jackiedana · Member · Jul 29, 2014 at 6:54 pm

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  I’d like to try to troubleshoot this issue for you. Please walk me through the steps you’re following, and let me know where the process is failing for you.

  Are you going directly to the Media Library to upload an image, or are you doing it from a page or post? Are you using the Dashboard editor to add images, or are you trying to do so from https://wordpress.com/post/ ? Are you unable to upload images, or are you running into trouble when you try to create the gallery? If the issue is on upload, are you trying to drag and drop files into the box, or are you selecting files with the button?