Uploaded premium theme to wrong blog

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  vantagepointbandkc · Member · Dec 28, 2012 at 5:27 pm

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  How can I get a refund if I applied my premium theme to the wrong blog? I meant to purchase the soundcheck theme and apply it to my “twiceonsundaykc” blog and not my “vantagepointkc” blog. Now I’ve bought two of the same thing. I need a refund on the first. Please help!

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Dec 28, 2012 at 5:42 pm

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  You should be able to cancel the extra upgrade if you are inside the refund window (30 days I think for themes) by going to Dashboard >> Store >> My Upgrades – should be a refund button

  I will also flag this for staff attention if you still have problems

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  jenia · Member · Jan 1, 2013 at 3:52 pm

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  Hi @amcneal91011, I see that you have successfully requested a refund for the duplicate purchase. Please note that it usually takes 1-2 weeks for the refund to post.