Uploaded video displays only to people logged in
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I have an uploaded video that displays as a broken video to people who are not logged in. Actually, since I only have my account to test with, it’s possible it is only viewable to me – I don’t know! Lol. I was wondering if there is a setting so that it will be viewable to everyone?
Here is a screenshot from my phone. I haven’t checked in desktop mode yet. Clicking the play button does nothing. If you want to see the live version, it’s at my blog, first post on the page. Thanks in advance for any help!!
The blog I need help with is: (visible only to logged in users)
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Hi there!
Could you please share a link to the post where you uploaded this video? We’ll be happy to have a look and advise. Thanks!
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PS please log out before clicking the link. I am seeing the video now even if I clear my cache, but the broken video showed up three times since I posted the blog entry a few months ago. I’m not sure exactly what causes it.
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Hello there,
Many thanks that additional information.
I’ve taken a look at the post in an incognito browser, whilst not logged in and I can see the video playing.
Can you tell me what device you’re seeing this on please?
Many thanks in advance.
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Thank you for checking. Did you make sure to log out of WP first though?
I am using an iphone SE (2020 model.) I do have a lot of changed settings for security reasons, so maybe something I did affected just my browser. If the video is showing up for everyone else, I’m guess I’m okay with that. Lol. As of today, I still see the video, after having edited the post but not making any changes.
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Hi there,
I can confirm that the video is working on both mobile and desktop devices while I’m logged out of WordPress.com. So I’m sure all your visitors can see it.
If you start getting reports that the video isn’t showing, let us know and we’ll further help you troubleshoot it.
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