Uploading a theme

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  packnwrap · Member · Aug 1, 2017 at 10:05 am

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  I am trying to upload a purchased theme that is compatible with wordpress but when I go to Appearance then themes I do not get the ‘add new’ button.
  Please help

  The blog I need help with is: (visible only to logged in users)

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  montereyk · Member · Aug 1, 2017 at 3:30 pm

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  Hi packnwrap,

  Just to clarify, was this a purchased theme from the WordPress Premium Theme collection, or was it purchased from a third party site, other than WordPress?

  – Monterey

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  packnwrap · Member · Aug 1, 2017 at 3:34 pm

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  Hi there, it was purchased from a 3rd party.

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  joyinco · Member · Aug 1, 2017 at 5:40 pm

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  Hi packnwrap,

  You should see an “Upload Theme” button on the left-hand side just below the “What kind of theme are you looking for?” bar.

  Do you see this button?

  You will need a business plan to upload a theme.

  Please let us know if you need further assistance.

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  joyinco · Member · Aug 1, 2017 at 6:04 pm

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  Sorry – the button is on the right-hand side!

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  timethief · Member · Aug 1, 2017 at 10:07 pm

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  @packnwrap

  Hi there, it was purchased from a 3rd party.

  This is wordpress.COM support. There is no FTP access to wordpress.COM hosted sites.

  Please read:
  FTP access http://en.support.wordpress.com/ftp-access/
  Blogger installed plugins http://en.support.wordpress.com/plugins/
  Uploading Custom Themes or Third Party Themes
  http://en.support.wordpress.com/themes/adding-new-themes/

  Business Plan http://wordpress.com/pricing

  The Business upgrade includes:
  • Google analytics
  • Footer Credit Options https://en.support.wordpress.com/footer-credits/
  • SEO Tools https://en.support.wordpress.com/seo-tools/
  • The ability to install most plugins https://en.support.wordpress.com/plugins/ including woocommerce and the ability to install third party themes. https://en.support.wordpress.com/themes/#uploading-custom-themes

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  montereyk · Member · Aug 2, 2017 at 1:50 am

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  Hi packnwrap,

  As timethief had mentioned, the ability to upload custom themes is only available to to Business Plan members. In order to use the theme, you’d have to have a business account!

  She’s linked you to the correct resources so I hope our combined effort solves your issue!

  Thanks!
  Monterey