uploading a video – erro messages

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  artanita2014 · Member · Dec 2, 2014 at 11:04 am

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  im compressing a viedo

  The blog I need help with is: (visible only to logged in users)

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  artanita2014 · Member · Dec 2, 2014 at 11:05 am

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  I’m trying to upload a video for nearly a week now. its .mov. I have upgraded to Premium – when I try and load its tells me error unable to load.

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  jeremeylduvall · Member · Dec 2, 2014 at 8:53 pm

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  Hi!

  Can you let me know the size of the video file? It could just be timing out due to file size.

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  artanita2014 · Member · Dec 2, 2014 at 8:57 pm

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  Yes, it is 3GB and is a .MOV

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  jeremeylduvall · Member · Dec 3, 2014 at 6:56 pm

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  Ah – 3GB is pretty large. We normally recommend upload sizes of less than 1GB. Even uploads that are 1GB in size can take quite awhile. Can you try uploading a smaller file size just to make sure the uploader is working?