uploading files with FIlezilla – not found in wordpress medial library.

  • Unknown's avatar
    josephvella · Member ·

    I need to upload big files 500 MG and more to my wordpress site so that these can be used as downloadable products on woocommerce plugin. I managed to connect my site to Fillzilla found the folder where other zipfiles used for the same reason were located in my Public html and successfully uploaded the file. However when I went in my media library the file was not there.

    How can I find the needed zip file in my media library? or am I doing something wrong.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    Unfortunately, we cannot assist because dressart3d.com is not on WordPress.com but is a self-hosted WordPress.org site hosted with Hostinger.

    https://www.hostinger.com/contacts

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

    I recommend contacting Hostinger, as they would be better positioned to assist you since they have access to your account and directory. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps.

  • The topic ‘uploading files with FIlezilla – not found in wordpress medial library.’ is closed to new replies.