Uploading header image doesn't work
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Hi,
I have a problem uploading the header. The upload starts and does not complete regardless of the method used. I have been experiencing the same problem with my custom design enabled site http://mirissawhalewatching.com/
Operating System : Windows 7 (Home Premium).
Browsers : Google Chrome / Mozilla FirefoxReally hope you can help fix this…
Thanks,
Nilu
The blog I need help with is: (visible only to logged in users)
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Hi, a few questions:
What is the file extension of the header image?
Are you using the flash uploader (drag&drop/select file), or the browser uploader?
What versions of Chrome/Firefox are you using? -
Sorry, forgot these links:
http://en.support.wordpress.com/browser-issues/ -
Are you uploading the header in the exact size called for at appearance > header?
What type of image is it, JPG, PNG, GIF?
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Hi, sorry I just stepped away for a few minutes….. thanks a lot for responding!! :-)
* The chrome versions appears to be 15.0.874.121 m
* I tried JPG and PNG
* I used the browser uploader
* I was uploading exact size indicated by the theme : 960×200
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I’m having a similar problem. I’m http://testazyk.wordpress.com/
I’m using Windows 7 on a Dell XPS and IE 9. My theme is Coraline
I had an old header in my media library and wanted to restore it. That doesn’t seem possible, so I tried to upload it from my computer. I used the original cropped version and everything and double checked that my image was smaller than the Coraline image size. I tried it as a JPEG and GIF. When I hit “upload” nothing happens. I ran CCleaner and still no joy. I’m missing something but can’t figure out what. Any thoughts would be welcome.
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Log out of wordpress, clear your browser cache and cookies, restart your browser and then try again and let us know what happens. Sometimes this is a cookie or cache issue.
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Thanks thesacredpath! I did just as you suggested and it worked like a charm. Two thumbs up for quick and valuable help!
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You are welcome, and remember that little trick. It most times straightens out dashboard related issues.
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Hi, my upload started to work shortly after the last comment… :-) I waited a while to see if it would continue work… I didn’t do anything… though I did call up the ISP and inform them that I have an upload problem. They denied any issue from their side :-P I even told them if there could be a cache issue at network level…
But the next day, I disabled the header because I was testing how it would look without the image. I tried to upload a new header – it didn’t work.
Later I tested by enabling an already uploaded header and then uploading the new one. Bingo! it worked. I don’t know if this was just pure chance though…
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Hi, The problem is still persisting. My site URL: http://pristinekokos.wordpress.com
I have tried uploading the header from both Chrome and Firefox.
Chrome error: The connection to pristinekokos.wordpress.com was interrupted.
Firefox error: The connection was resetFYI the media uploading doesn’t work either… :-(
Really need your help !!!! Any advice?
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If it is happening in two different browsers and is happening uploading a header or media, I think you need to contact your ISP and see what they say.
The last suggestion I would have would be to reboot your internet modem (cable/DSL/whatever), then shutdown your computer and restart it so that everything is reset.
If that doesn’t work definitely talk with your ISP about it.
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Thanks for your advice @thesacredpath… I will definitely contact them :-( I use an internet dongle at home. I will check it out from another network as well… Thanks again..
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