uploading I just purchased a plana theme

  • Unknown's avatar
    bilalhawilicom · Member ·

    I just purchased a plan but I am not able to upload a theme I purchased from theme forest.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I have cancelled the Premium Plan (monthly) and issued a refund for your original purchase amount. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

    Our Premium plan does include free access to all the premium themes in our catalog, but it does not give you the ability to upload 3rd party themes such as the one you mentioned from Theme Forest. In this case you will need our Business Plan to proceed with your upload:

    I noticed that you have already added the Business Plan to your cart, but you were not able to use the same discount you used for the Premium Plan. I have rectified that, and you will see the 50% discount is reflected here: https://wordpress.com/checkout/garonskilaw.wordpress.com#step2

    Hope that helps. Please let us know if you have any more questions. If you would like to let us know more about the plans you have for your site we will be happy to hear those as well, and can help confirm that you have the correct plan for your needs. Thanks!

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