Uploading photos

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  rennieswriting · Member · Oct 4, 2023 at 6:38 pm

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  I had a free site: rennieswritingblog.wordpress.com, which worked fine. I decided to upgrade to a paid site: keepwriting.co.uk I then deleted the rennieswritingblog. The new site works well, except for uploading photos. When I upload a photo it uploads into rennieswritingblog, so the new website cannot fetch the image and I get an empty block and question mark. I have tried deleting all the media and starting again, but the problem remains. Help, please.

  Rennie

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Oct 10, 2023 at 12:28 am

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  Hi there,

  I think to be able to investigate this issue we may need a bit of help. I checked keepwriting.co.uk and did not see any broken images. Can I see this on your homepage?  Or is it a specific place I need to look at?  

  Thanks for pointing it out!

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  staff-totoro · Staff · Oct 10, 2023 at 12:29 am

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  Oops,

  I see that some time after you made this forums post you were able to locate the priority support contact (private email) provided under your WordPress.com Personal Plan.

  To avoid any confusion I am going to close this post as a duplicate, but if you need any further help you can find priority support again here anytime you need assistance: https://wordpress.com/help/contact/

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  rennieswriting · Member · Oct 10, 2023 at 7:12 am

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  Thank you. The guys at the help centre were very helpful. It turned out to be a navigation problem.

  Rennie

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  staff-dragon · Staff · Oct 10, 2023 at 7:28 pm

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  You are very welcome! Glad to hear they were able to help and thank you for letting us know.