Uploading problems.

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  coderedbooks · Member · Jun 9, 2014 at 3:37 pm

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  I have an album signing coming up, and can’t upload pics to my messages. I’ve done it before, but now the site won’t let me.

  I’ve waited for over fifteen minutes to post a pic, can someone help me?

  Thanks,

  Josh Sargent
  email: (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 9, 2014 at 4:21 pm

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  Please try checking your free media storage space allocation in case you have exhausted it. http://en.support.wordpress.com/space-upgrade/

  See the accepted file types here please:
  http://en.support.wordpress.com/accepted-filetypes/
  For uploading images posts and pages see here http://en.support.wordpress.com/images/

  Here are more details about the options for uploading images http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/

  For troubleshooting images see here > http://en.support.wordpress.com/images/troubleshooting-images/

  It’s possible that you have a connectivity issue or a browser related issue. To address them do as follows and report back if your are not successful.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what you experience including what any error reports you receive state.

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  jackiedana · Member · Jun 9, 2014 at 6:53 pm

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  Sorry for the trouble. We’re still trying to pinpoint the issue here.

  Please let me know the following:

  1) Are you uploading images via the “Add media” button or by dragging/dropping images into the post?

  2) Have you tried switching to the Browser uploader option? If so, has that helped?