uploading word documents error
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We have an intranet that is run on wordpress, its been up and running for many years with no issues. The other day i tried to upload a word document (which i do at least once a month) but it got an error saying ‘Sorry this file type is not permitted for security reasons’. I now can’t upload any word documents.
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Hi!
There could be a few reasons for that error, including your IT dept. possibly changing file permission settings on the server/intranet. What method do you usually use to upload the Word documents? Do you access the intranet via an FTP client or through WordPress in a browser? -
Hello, thanks for the reply.
I am part the IT department and there definitely hasn’t been any permissions changed on our server. Which is why I’m so confused as to why it’s suddenly stopped allowing me to upload word documents.
Might be worth noting that I can upload .png’s or .jpg’s just fine, but can’t upload word or excel documents.
I access it through WordPress in a browser yes, logging in as the main admin profile.
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Hm, that definitely is strange.
One thing I would try is using a plugin such as Mammoth .docx converter and see if that allows the Word document to be parsed and uploaded to the site that way. Are you uploading the Word documents to be turned into blog posts, or just for storing the document files themselves as .doc or .docx?The plugin can be found here: https://wordpress.org/plugins/mammoth-docx-converter/
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Thank you, i will certainly give that plugin a try.
We basically upload the word doc (using the add media button), then insert it in to a page as a downloadable link for the rest of the company to access. The document in question is the Office Manual, which is updated quite often and re-uploaded with no issues, until now.
I will let you know how i get on with the plugin, in case anyone else looking at this tread has the same issue.
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@gamedreamer please be clear that these are the technical support forums for users of the WordPressdotcom platform.
Standalone WP and WordPressdotcom are different entities; more information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/
Kindly direct questions about standalone WordPress to the forums at https://wordpress.org/support If the user doesn’t have an ORG account, they can register one on that page.
Thanks for your assistance.
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