Upset, very upset, frustrated

• 

  swflrealestatenavarrogroup239 · Member · Jan 7, 2019 at 4:39 pm

  • Copy link
  • Add topic to favorites

  I can’t get into the domain we purchased .

  I need to generate an email for one of my employees and I can’t .

  Please help or call me at [redacted]

• 

  ratneshsonar · Member · Jan 7, 2019 at 6:16 pm

  • Copy link

  Hi there

  I am adding a modlook tag to this topic so that a staff member can help you out.

  Please keep patience while someone from support staff gets back to you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Here is the support document that will help you in managing the domain and email.

  Manage Your Purchases

  https://en.support.wordpress.com/adding-g-suite-to-your-site/

• 

  staff-doublebassd · Staff · Jan 7, 2019 at 7:25 pm

  • Copy link

  Hi there,

  The username you are contacting us from does not have a domain or any other upgrade connected to it. It must be under a different username account.

  Do you happen to remember the username that the purchase was made under? If not, what is the site URL? Once I get that information, Id be happy to assist you in regaining access.

  Thanks!