Urgent: Account Accessibility Issue and Incorrect Charge

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  mandiandjessi · Member · Feb 28, 2024 at 9:46 pm

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  Dear Support Team,

  I hope this message finds you well. My name is Jessica Woite, and I am reaching out regarding my WordPress account, ‘The Travelling Bartender.’ I have encountered difficulties accessing my account, and to my surprise, I noticed an unauthorized renewal payment.

  I have supporting evidence, including photos, to substantiate the erroneous charge. I did not sign up for a renewal, and I kindly request a prompt resolution to this matter. Please initiate the process to refund the incorrect charge promptly.

  Thank you for your immediate attention to this issue.

  Kind regards,
  Jessica Woite

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Feb 29, 2024 at 5:23 pm

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  Hi there!

  I just took a look and unfortunately, it seems that we don’t have any record of purchases, transactions, or billing activity under the account you’re currently logged into. But don’t worry, we still want to help you out as much as we can.

  To get started, could you please provide us with the charge details at https://wpchrg.wordpress.com/ ? This will help us to identify the transaction and provide you with the assistance you need.

  To find the transaction ID, you can check your bank statement for a charge with WordPress followed by a ten-digit letter/number code.

  For example: WordPress XXXXXXXXXX.

  If you only see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.

  If the charge on your bank statement doesn’t match this format, it’s possible that the charge wasn’t made on WordPress.com.

  I hope this information helps you out! Let me know if you have any further questions or concerns.