URGENT – account recover

  • Unknown's avatar
    willmartin123 · Member ·

    Hello, I have lost access to my account because of the buggy email change and password change system.

    pending email change: (email visible only to moderators and staff)
    I also know the most recent password before change.

    Please help I lost access after changing password but now the new password doesn’t work.

    please call me [redacted by staff]

    My username for [redacted by staff]

    I cannot use the account recovery form

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • Accepted answer
    staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    https://en.support.wordpress.com/com-vs-org/

  • Unknown's avatar
    willmartin123 · Member ·

    Thanks, can you please delete my forum post. Did not know this would go public

  • staff-mckluskey · Staff ·

    We do not remove posts from here, as they help other WordPress.com users with their questions, but I redacted all your personal information. I hope that helps.

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