Urgent Assistance Needed: Critical Error on Website
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Hello WordPress Support Team,
I hope this message finds you well. I am writing to seek immediate assistance regarding a critical error that has occurred on my website, pawsitivelypawsomereviews.com.
Upon accessing my website, I am greeted with the following error message: ‘There has been a critical error on this website.’ I am unable to proceed further or access any content on the site.
I kindly request your prompt attention to this matter as my website’s functionality and user experience are greatly affected. I rely on my website for important business activities, and any delay in resolving this issue could have significant consequences.
I trust in the expertise of the WordPress Support Team to diagnose and rectify this error swiftly. Please investigate the matter and apply the necessary fixes to restore my website’s functionality.
Thank you in advance for your immediate attention and assistance. I eagerly await your prompt response and resolution of this critical issue.
The blog I need help with is: (visible only to moderators and staff)
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Hello!
Thank you for contacting us, and we apologize for the issue you experienced with your website.
After investigating the matter, we have found that your site is now functioning properly. However, based on the logs we reviewed, it seems that the errors were occurring due to the use of the Gridbox theme. Since you have switched to a different theme, the problem is no longer present.
Could you please confirm if you are satisfied with your current theme, Jannah? If not, please inform us, and we will provide guidance regarding the issues related to the Gridbox theme.
Thank you!
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