Urgent Assistance Needed: Website Data Loss and Reversion Issue

  • Unknown's avatar
    coachrenevidal · Member ·

    Dear WordPress Support Team,

    I hope this message finds you well. I am reaching out to you regarding a critical issue we are experiencing with our WordPress website.

    It appears that some of our website data has been inexplicably deleted, and our site has reverted to an old copy that does not reflect the content and changes made over the past few days. This sudden loss of data and the unexpected reversion to an older version of our website is causing significant disruption to our operations and online presence
    Could you please urgently investigate this matter and provide assistance in restoring our website to its most recent version? Additionally, we would greatly appreciate any insights into why this data loss and reversion occurred, as we need to prevent such occurrences in the future.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out. To assist you better, could you please provide the URL of the site where you’re experiencing this problem? Once we have that information, we’ll be able to offer more tailored advice to help resolve the issue or point you in the right direction to get help.

    Looking forward to hearing from you!

  • Unknown's avatar
    coachrenevidal · Member ·

    https://renevidal.com/

  • staff-dragon · Staff ·

    Hey there,

    It looks like the site you are referring to is hosted with WordPress.org self-hosting: https://wordpress.com/site-profiler/https://renevidal.com. You can learn more about the difference between WordPress.com and WordPress.org here:

    WP
    WordPress.com vs. WordPress.org
    in WordPress.com Support
    6 min read
    WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

    In this case, I recommend reaching out to your hosting provider, or the WordPress.org community for further assistance. If you are interested in transferring your site to WordPress.com we would be happy to assist with issues such as this one in the future and you can learn more about moving your site over here.

    Hope this helps!

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