Urgent assistance needed: website disappeared from WordPress
-
Dear WordPress Help Center,
I am reaching out urgently to seek assistance regarding an issue I am facing with my website hosted on WordPress. My website, constructed using the WordPress Creator to install a template from external sources, has disappeared without a trace. This situation is distressing as I have been actively building and editing the website for the past two weeks. Today I wanted to complete the content upload and pay for the WordPress Creator subscription. 11 days ago I received an email that my subscription is due and I have 30 days to prolong it.
On February 24th at 4:00 AM, the website vanished entirely and was made private. This unexpected development has left me deeply concerned about the status of my website and all the changes I have made over the past two weeks.
Could you please provide urgent assistance in helping me recover my website and retrieve all the changes I have made during this period? I’ve renewed my plan and upgraded to a Creator plan again. Then I attempted to restore plugin access and backup using Jetpack, but it didn’t help to restore my website. What else can I do to restore my website?
Your prompt attention to this matter would be greatly appreciated, as I am eager to restore my website and resume normal operations as soon as possible.
Warmly,
Beata WilczekWP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hi Beata!
I’m sorry to hear that you were having trouble with your website. I noticed you contacted us on live chat shortly after posting here, and we were able to sort out the problems on your site. Hope everything is working well. :)
Feel free to let us know if you have more questions.
- The topic ‘Urgent assistance needed: website disappeared from WordPress’ is closed to new replies.
WordPress.com Forums 