Urgent assistance required : problem with users’ forgotten passwords

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  3dp9577 · Member · Mar 5, 2024 at 4:08 pm

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  Hi,

  I try to log in using a test user account and click “Forgot your password?” But it doesn’t send a link explaining how to change your email password?

  Best Regards,

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  staff-oikake · Staff · Mar 7, 2024 at 8:56 am

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  Hi,

  Could you share the URL of the site you need help with?

  Thanks!

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  3dp9577 · Member · Mar 8, 2024 at 3:55 pm

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  Hi,

  Thank you for your feedback, this website is in the project phase and not open to the public. Is there a way to send you the URL privately?

  Best regards

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  helper-heroponriki · Member · Mar 8, 2024 at 5:57 pm

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  Unfortunately, we don’t have a way to share details privately. However, we’re asking for the URL because we can only assist with sites hosted here at WordPress.com, and having that information will allow us to look it up. You can verify this yourself through https://hostingchecker.com/.

  If you’re using the WordPress software from WordPress.org on your own hosting provider, you’ll need to reach out to the WordPress community for guidance. You can find helpful resources at https://wordpress.org/support/forum/how-to-and-troubleshooting.

  If the website is hosted here, knowing the site URL is necessary for us to provide assistance. Rest assured, anyone designated as Staff will be able to access the site, even if it’s not launched yet.

  I hope this clears things up! Let us know if you have any other questions. We’re here to help!

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  3dp9577 · Member · Mar 12, 2024 at 8:21 am

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  Hi,

  Please, find the link below

  https://beta.capeb-grandparis.fr/mon-compte/mot-de-passe-perdu/

  I would like users to be able to reset their password

  Best Regards

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  helper-heroponriki · Member · Mar 12, 2024 at 2:19 pm

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  Thanks for that! While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

  Since you’re using the open-source version of the WordPress platform, which operates differently from what we provide on WordPress.com, you can find help at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The community members in the open-source forum are well-versed in these matters and are in the best position to offer support.

  I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.

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  3dp9577 · Member · Mar 13, 2024 at 9:18 am

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  Hi,

  Good morning,

  Thank you for your feedback. I will do my research.

  Best Regards