*Urgent* Completely Broken Website (cgi-sys/suspendedpage.cgi)

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  alig96 · Member · Dec 6, 2015 at 12:52 am

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  Dear all,

  Having inherited the website, I don’t have any other form of access as an admin to the website except via the website itself. Therefore, the fact it is now completely suspended/broken means that I am unable to fix the situation.

  How should I proceed? Is this really a temporary glitch that will fix itself overnight?

  Thanks,

  Alastair

  The blog I need help with is: (visible only to logged in users)

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  alig96 · Member · Dec 6, 2015 at 12:52 am

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  Please note that the blog I need help with is not the above link. I have just created a new account to get access to help!

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  timethief · Member · Dec 6, 2015 at 12:53 am

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  What is the exact URL of this inherited site?

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  timethief · Member · Dec 6, 2015 at 12:53 am

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  Please note that if you fail to provide a URL the thread will be dead in the water.

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  alig96 · Member · Dec 6, 2015 at 12:55 am

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  http://www.sjc-jcr.com/

  I am not sure how giving this helps people solve the problem unless they are wordpress staff though?

  All help is appreciated though!

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  timethief · Member · Dec 6, 2015 at 1:17 am

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  WordPress.COM Staff do not provide support for sites that are not hosted here by WordPress.COM so be clear on that.

  sjc-jcr.com is hosted by HostMonster
  WHOIS: Click Here
  IP Address: 66.147.240.196
  Name Servers:
  ns2.hostmonster.com
  ns1.hostmonster.com

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  timethief · Member · Dec 6, 2015 at 1:17 am

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  We provide support only for sites hosted by wordpress.COM and that site is not one of them. We do not provide support for it here at WordPress.COM. You are posting to the wrong support forum for help with that site.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  See also https://apps.wordpress.org/support/

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  alig96 · Member · Dec 7, 2015 at 8:57 am

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  Things are sorted now. :)

  Can you delete this thread please?

  Alastair