urgent!!! Could not connect

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  aboutamim · Member · Oct 29, 2016 at 2:06 pm

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  Hello,
  jetpack blocks access to my site with the message
  Your IP address (51.255.87.220) was noted for potential security breaches.
  This IP address is not mine but that of my hoster (OVH).
  When I want to put the address on the white list I get the message
  There Was an error retrieving your settings site.
  Make sour your Jetpack is up to date.
  so I can not enter my site.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 29, 2016 at 7:40 pm

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  comprendrelessavants.fr is hosted by OVH SAS, not by wordpress.com
  IP Address: 46.105.57.169
  Name Servers:
  dns109.ovh.net
  ns109.ovh.net

  You are posting to the wrong support forum and have tagged this thread for WordPress.com Staff support inappropriately.

  This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  staff-zinnia · Staff · Oct 31, 2016 at 3:56 pm

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  Hello –

  I’ve forwarded your question on to our Jetpack team. They’ll be in touch via email.